MD Live

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Member Registration for MDLive

Frequently Asked Questions

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What is telehealth?

Telehealth uses digital information and communication technologies to allow members to access healthcare away from the doctor’s office. The CEHA medical plan partners with MDLive to bring participants remote access to quality healthcare through MDLive’s board-certified doctors. They are professionally trained to use virtual technology to treat many non-emergency conditions. MDLive’s doctors are board-certified and have an average of 15 years of experience. Go to https://members.mdlive.com/ect to register now!

MDLIVE is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use MDLIVE anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.

When you or a loved one falls ill or has an accident, it can be difficult to choose the best course of action, especially when time is of the essence and your primary care physician is not available. What other options are there, and how do you know where to go when a health issue arises? This video walks through the differences and common use cases for three types of care: telehealth, urgent care and hospital/emergency room.

For MDLIVE Providers: MDLIVE telehealth visits have a $0 copay for both medical and behavioral health visits.

For Non-MDLIVE Providers: The Plan covers virtual and telephonic visits with all non-MDLIVE providers at the applicable office visit benefit.

  • Acne
  • Allergies
  • Cold/flu
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Insect bites
  • Nausea/vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • And more
  • Addictions
  • Stress
  • Bipolar Disorder
  • Depression
  • Eating Disorders
  • Grief and Loss
  • Life Changes
  • Panic Disorders
  • Parenting Issues
  • Postpartum Depression
  • Relationship and
  • Marriage Issues
  • Trauma and PTSD
  • Child and Adolescent
  • Issues
  • Men’s Issues
  • Women’s Issues
  • And more

You can easily sign up and activate your account by using one the following methods:

  1. Go online to mdlive.com/ect 
  2. Call MDLive’s toll free number: (888) 632-2738
  3. Download MDLive’s Mobile App, available on the iTunes store and Google Play

Yes, MDLIVE is safe and private. MDLIVE is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected provider and pharmacy.

Yes, if the MDLIVE provider believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our providers to sign and fax. All prescriptions are fully compliant and include all required information.

* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.

* MDLIVE physicians may not treat any children with urinary symptoms.

* Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment with an MDLIVE physician. Children under 36 months who present with fever must be referred to their pediatrician (medical home), child-friendly urgent care center or emergency department for clinical evaluation and care.

All MDLIVE providers are U.S. Board Certified and able to treat a wide range of patients and conditions.

Following each consultation, members are given a survey to evaluate their provider and appointment.

The results are analyzed and reviewed for quality assurance and used as part of MDLIVE’s continuous improvement process. Selected provider consultations are also reviewed by MDLIVE’s internal medical board.

Yes, MDLIVE can be accessed on most mobile devices with an Internet connection. The MDLIVE Mobile App is available for download in the iTunes Store and the Google Play Store.

MDLIVE is available anywhere in the United States.

** MDLIVE’s network of Board Certified providers will be provided to you based on the state you are located. MDLIVE makes sure that each provider is fully licensed to practice medicine in your state.

** In Arkansas and Idaho; an initial visit must be completed via video. After an initial visit, subsequent consultations may be completed via phone.

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