Member Services Contact
Frequently Asked Questions
What is the Employee Assistance Program (EAP)?
The Health Advocate EAP+Work/Life Program is brought to you to provide support with personal, family, and work issues to help you achieve a healthy work/life balance. Health Advocate provides one on one, 24/7 support. You have confidential access to a Licensed Professional Counselor for short-term counseling for any stressful issue any time you need it. Our other experts, including work/life specialists, legal and financial consultants, and other professionals, will help you get the information you need to get back on track. Call 866.799.2728 when you have a stressful concern and need help. You will then be assigned to a Licensed Professional Counselor who will provide dedicated support. Health Advocate can help you with almost any kind of personal problem, like:
- Stress, Anxiety, or Depression
- Relationship and Parenting Issues
- Anger, Grief, and Loss
- Substance Abuse issues
- Financial and legal concerns
I was billed by my provider for expenses I do not think I should have been billed for. Who should I contact for help with this?
Health Advocate’s experts will take on virtually any healthcare or administrative issue so you get to the right care at the right time at no cost to you. If you’ve received a bill or have a claim that you need help with, call Health Advocate at 866.799.2728 or email firstname.lastname@example.org to have your own personal health advocate tackle the issue for you! If authorizations are required to resolve your inquiry, the Advocate assigned to your case will send you any required authorizations forms electronically.
Who is Health Advocate, and how can they help me?
Navigating the healthcare system, improving your health and addressing personal problems can be challenging. Health Advocate’s experts will take on virtually any healthcare or administrative issue so you get to the right care at the right time. Health Advocate will also provide personalized coaching to help you reach your health goals and confidential counseling to help you work through personal issues. All at no cost to you. Click here to watch a short video to find out more about Health Advocate’s service.
Who can help me resolve a claim issue?
Dealing with insurance companies can be hard! Health Advocate can do that for you. Call 866.799.2728, email email@example.com, log into our website from your computer, or download our app to your device to have a dedicated advocate untangle medical bills and resolve claim and billing issues for you. Have your insurance ID card, bill or Explanation of Benefits (EOB), and the provider’s name and office contact information to get the process started with Health Advocate.