How much does a telehealth visit cost?

For MDLIVE Providers:

MDLIVE telehealth visits have a $0 copay for Platinum, Gold, & Silver plans, or Deductible then $0 copay for the Bronze plan. During the national health emergency (through 12/31/2020) the deductible is waived for the Bronze plan for MDLIVE visits.

For Non-MDLIVE Providers:

The standard office visit benefit applies for virtual or telephonic visits with providers for clinical staff of primary care, general practice, internal medicine, pediatrics, OBGYN and associated nurse practitioners only, during the national health emergency, through 12/31/2020.  Starting 1/1/2021 the plan will cover virtual and telephonic visits with all non-MDLIVE providers at the applicable office visit benefit (including specialists).

Will I receive a new medical ID card after open enrollment (for the 2021 plan year)?

Yes.  CareFirst Administrators will send you a new ID card for your 2021 medical plan, even if you do not change medical plans. This will come in a plain white envelope.  Be sure your mailing address is up to date with your employer to prevent delays in obtaining your new card.

The reason for this decision, is due to confusion that could arise due to the current card showing “Telehealth 0.”  The new card removes this piece of information because of the varying telehealth benefit as outlined below.

For MDLIVE Providers:

MDLIVE telehealth visits have the $0 copay for Platinum, Gold, & Silver plans, or Deductible then $0 copay for the Bronze plan.

• During the national health emergency (through 12/31/2020) the deductible is waived for the Bronze plan for MDLIVE visits.

For Non-MDLIVE Providers:

The standard office visit benefit applies for virtual or telephonic visits with providers for clinical staff of primary care, general practice, internal medicine, pediatrics, OBGYN and associated nurse practitioners only, during the national health emergency, through 12/31/2020.  Starting 1/1/2021 the plan will cover virtual and telephonic visits with all non-MDLIVE providers at the applicable office visit benefit (including specialists).

Is MDLIVE safe and private?

Yes, MDLIVE is safe and private. MDLIVE is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected provider and pharmacy.

Can a provider prescribe medication as part of an MDLIVE visit?

Yes, if the MDLIVE provider believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our providers to sign and fax. All prescriptions are fully compliant and include all required information.

* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.

* MDLIVE physicians may not treat any children with urinary symptoms.

* Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment with an MDLIVE physician. Children under 36 months who present with fever must be referred to their pediatrician (medical home), child-friendly urgent care center or emergency department for clinical evaluation and care.

Who are the MDLIVE providers?

All MDLIVE providers are U.S. Board Certified and able to treat a wide range of patients and conditions.

Following each consultation, our members are given a survey to evaluate their provider and appointment.

The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected provider consultations are also reviewed by our internal medical board.

Can MDLIVE be accessed on mobile devices?

Yes, MDLIVE can be accessed on most mobile devices with an Internet connection. Our MDLIVE Mobile App is available for download in the iTunes Store and the Google Play Store.

Where is MDLIVE available?

MDLIVE is available anywhere in the United States**. Our network of Board Certified providers will be provided to you based on the state you are located. We make sure that each provider is fully licensed to practice medicine in your state.

** In Arkansas and Idaho; an initial visit must be completed via video. After an initial visit, subsequent consultations may be completed via phone.

When is MDLIVE available?

MDLIVE is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use MDLIVE anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.

How do I sign up for MDLIVE and activate my MDLIVE account?

You can easily sign up and activate your account by using one the following methods:

1. Go online and visit: mdlive.com/ect
2. Call our toll free number: (888) 632-2738
3. Download our Mobile App, available on the iTunes store and Google Play.

What non-emergency conditions can an MDLIVE Behavioral Health provider treat?

• • Addictions
  • Stress
  • Bipolar Disorder
  • Depression
  • Eating Disorders
  • Grief and Loss
  • Life Changes
  • Panic Disorders
  • Parenting Issues
  • Postpartum Depression
  • Relationship and Marriage Issues
  • Trauma and PTSD
  • Child and Adolescent Issues
  • Men’s Issues
  • Women’s Issues
  • And more

What non-emergency conditions can an MDLIVE medical provider treat?

• • Acne
  • Allergies
  • Cold/flu
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Insect bites
  • Nausea/vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • And more

What is telehealth?

Telehealth uses digital information and communication technologies to allow members to access healthcare away from the doctor’s office.  The Trust medical plan partners with MDLIVE to bring participants remote access to quality healthcare through MDLIVE’s board-certified doctors. They are professionally trained to use virtual technology to treat many non-emergency conditions. MDLIVE’s doctors are board-certified and have an average of 15 years of experience.  Go to https://members.mdlive.com/ect to register now!